Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Wholesale and Retail Trade
This course provides a good understanding of the skills, knowledge and trends associated with a retail operation in a furniture industry. Learners will be equipped with the fundamental knowledge of the furniture retail scene and develop skills in providing advice for the selection and care of furniture products.
Provider: SFIC INSTITUTE PTE. LTD.
This unit covers the knowledge and application skills required in defining meaning and concept of productivity; recognising needs for productivity improvement; identifying and applying simple productivity measurement at workplace; identifying and applying simple techniques and tools for potential productivity improvement at workplace.
On successful completion of this unit the participants will have the knowledge and skills to handle retail after sales service in the various sub-sectors. Introduction This course aims to establish customer service requirements in accordance with guidelines and procedures, accompanied with use of appropriate questioning techniques and active listening skills. Upon completion, participants will ha...
On successful completion of this unit, the participant will have the knowledge and skills to develop and maintain professional image that aligns to and support store image and customer service standards Introduction This course aims to assist operational and service staff in the delivery of retail service excellence. It helps to develop the knowledge and skills for maintaining a professional imag...
This competency unit specifies the skills and knowledge in handling and displaying of merchandise. Knowledge relating to visual aspects of display, safety and organisational processes and procedures for display are also covered.
This competency unit specifies the skills and knowledge required to determine customer requirements and sell products and services to meet customers' needs and expectations. Introduction This course aims to equip retail front line staff with the skills and knowledge required to determine customer’s requirements and learn how to sell products and services to meet customer’s needs and expectati...
On successful completion of this unit the participant will have the basic knowledge of retail industry, individual role and career progression in the retail industry Introduction This course aims to equip retail front line staff with the basic knowledge of the retail industry, individual role and career progression in the retail industry. Course Objectives 1. Describe the retail industry 2. Expla...